Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from the
rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
•
Placing too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the automatic document feeder, see
Technical
information
.
•
Using paper that is too thick or too thin for the HP All-in-One.
•
Trying to add paper to the document feeder tray while the HP All-in-One is feeding
pages.
To clear a paper jam from the rear door
1.
Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the HP All-in-One.
CAUTION:
Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
Troubleshooting tips
139
2.
Gently pull the paper out of the rollers.
CAUTION:
If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3.
Replace the rear door. Gently push the door forward until it snaps into place.
4.
Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1.
Lift the cover of the automatic document feeder.
2.
Gently pull the paper out of the rollers.
CAUTION:
If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3.
Close the cover of the automatic document feeder.
Chapter 11
140
Troubleshooting