General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Dialed fax busy
•
Disconnected
•
No scan options
•
Not supported
•
Receiving fax machine did not answer
•
Receiving fax machine does not support color
Cannot crop
Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
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Troubleshooting
Solution: Empty the Trash on your Mac. You might also need to remove files from
the hard drive.
Dialed fax busy
Cause: The fax number you attempted to call is busy.
Solution: Wait and try to send the fax to the number at a later time.
Disconnected
Cause: Several situations can cause the Disconnected error message to appear.
•
Your computer is not turned on.
•
Your computer is not connected to the HP All-in-One.
•
The HP software that came with the HP All-in-One was not installed correctly.
•
The HP software is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you installed the software that came with the HP All-in-One.
No scan options
Cause: You did not install the software that came with the HP All-in-One, or the
software is not running.
Solution: Make sure the software is installed and running. For more information,
see the Setup Poster that came with the HP All-in-One.
Not supported
Cause: You tried to send a color fax from memory. The HP All-in-One does not
support this procedure.
Solution: Try sending the color fax normally and not from memory.
Receiving fax machine did not answer
Cause: The receiving fax machine is not online, is turned off, is not functioning, or
is not set to automatically answer incoming faxes.
For more fax troubleshooting information, see
Fax troubleshooting
.
Solution: Try to send the fax to the number again at a later time. If the problem
persists, try to contact the owner of the fax number.
Receiving fax machine does not support color
Cause: You have tried to send a color fax to a fax machine that does not support
color.
Errors
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Solution: The HP All-in-One alerts you to this situation and sends the color fax as
black and white instead.